The following policies and procedures will help to insure a safe, professional and pleasant experience. We recommend that you review them carefully and if you have any questions, comments or concerns, please contact us by phone (401) 949-5557 or use our email address:  awcs@cox.net.

• Vehicles may be substituted to equal or larger vehicle at the discretion of Anderson-Winfield Chauffeured Services.

• Vehicles reserved on an hourly basis carry minimum charges as outlined in Our Rates section.

• It is the obligation of the client to provide accurate travel itineraries including all pertinent flight numbers, departure and arrival times. Waiting charges will be assessed when applicable.

• Upon completion of services, Anderson-Winfield Chauffeured Services reserves the right to invoice clients for any additional fees incurred after initial billing.

• We reserve the right to refuse service to any person or persons whose conduct appears to be objectionable or presents a hazard to others, the chauffeur, or the vehicle.

• We authorize and assign responsibility to the chauffeur to terminate service to any client/s in the event he/she feels that the safety of any passenger/s, the driver or vehicle is in jeopardy.

• Smoking of any kind is prohibited in all of our vehicles.

• Weapons are strictly prohibited in all of our vehicles.

• Alcohol may not be brought into the vehicles or consumed by any client that is under the age of 21. We reserve the right to revoke the use of alcohol in a vehicle.

• Damages to a vehicle due to client abuse will be charged to the client’s credit card for the full amount of repair or replacement cost. Any conditions that warrant the necessity to clean the interior of a vehicle or the driver’s clothing will be charged a minimum of $100 per occurrence to cover cleaning and disinfecting procedures.

• Quoted rates do not include a customary chauffeur’s gratuity of from 15-20%.Gratuities may be extended to a driver directly.

• Reservations on the following holidays will be assessed an additional $25.00 surcharge/hourly rate: New Year’s Eve, *if after 4:00pm, New Year’s Day, Thanksgiving Day, Christmas Eve, *if after 4:00pm and Christmas Day.

• Changes in time will be accepted, subject to vehicle and driver availability.

• If a flight is cancelled due to weather concerns and we do not receive notice from the traveler or someone representing the traveler within 1.5 hours of the scheduled pick up time, we will release the vehicle and chauffeur and the full fare plus wait time will be charged.

• If a flight is delayed due to inclement weather or unforeseen circumstances and it is not possible to obtain information from airline regarding the delay, a vehicle and chauffeur will be retained at the airport and waiting charges will be assessed at $25.00/hour.

Charter Flights

Commercial airlines charter their aircrafts and crews out to vacation clubs and various travel organizations. Although you may be flying on a well-known airline, charter flights are actually operated by an outside entity, ie., a Charter Company. The result is that may charter flights do not arrive on time and are sometimes delayed several hours.

Charter flight pick-ups can be problematic and time consuming. Monitoring charter flights is difficult since most charter companies do not have 24 hour telephone coverage. Accordingly, we must charge an additional rate of $25.00 beyond the normal vehicle rate to meet a charter flight.

International Flights

International flight arrivals require additional time for clearing customs and immigration and therefore, a 45 minute wait time after posted arrival of aircraft is included in initial rate. Time exceeding this allotment will be billed $11.00 per 15 minutes as outlined.

Policies and procedures are subject to change without notice.